ESTV Ltd (“we”) may make changes to any part of the Website and may add to or change these Terms. All changes become effective as soon as they are posted. It is your responsibility to refer to the Terms whenever you access the Website. ESTV Ltd will not be liable if for any reason the Website is unavailable at any time or for any period.
Who owns the website?
The Website is owned and operated by ESTV Ltd.
ESTV Ltd is registered in England and Wales under company number 8165923, whose registered office is at 2 Derry Street, London, W8 5HF, UK. VAT number 160920820.
ESTV Ltd reserves the right to suspend or terminate your access to the Website at any time, with or without notice or explanation, if we believe you are violating the Terms in any way.
Rights of Use
All intellectual property rights, including copyright, in the content accessible (or available for download) on the Website, including text, pictures, graphics, video, audio material, software or any other items or material (“Content”) belong to ESTV Ltd or its licensors. All rights in the Content are hereby strictly reserved and no part of the Content may be used without ESTV Ltd’s prior written permission in each instance.
Your promise to Us
The Website and the Content may only be used for your personal, non-commercial use.
Except as set out above, you agree not to download, copy, reproduce, modify, store, archive, show in public, redistribute or commercially exploit in any way any part of the Content without the prior written permission of London Live.
You agree not to use the Content or the Website for any illegal or improper purpose, or in any manner which may violate and/or infringe the right of any third party.
What should I know about how you use my personal data?
Trademarks and Intellectual Property
The London Live logo is a registered trademark of ESTV Ltd and ESTV strictly reserves any and all rights therein. You may not use the London Live name or logo without the prior written permission of ESTV Ltd.
Limitation of Liability and Indemnity
ESTV Ltd does not give any warranties whatsoever in respect of the Content and/or the Website, and any and all implied warranties, to the maximum extent permitted by law, are excluded.
To the maximum extent permitted by law, ESTV Ltd shall not be liable for any claims, losses, injuries, penalties, damages, costs or expenses arising from the use of, or inability to use, the Website or from any action taken, or omitted to be taken, as a result of using the Website and/or the Content.
To the maximum extent permitted by law, ESTV Ltd excludes liability to you and/or any third party for any consequential or incidental damages (including but not limited to lost profits) or for any other indirect, remote, special or punitive damages whatsoever that arise out of or are related to the use of the Website or the Content or to any breach of the Terms by ESTV Ltd, even if ESTV Ltd has been advised of the possibility of such damages and even in the event of fault or strict liability.
You agree to indemnify ESTV Ltd against all costs, claims, proceedings, demands, losses, damages, expenses and liability whatsoever arising directly or indirectly as a result of any breach by you of the Terms.
The Terms shall be governed by English law and any dispute pertaining to the Terms shall be subject to the exclusive jurisdiction of the English courts.
What personal data will we process about visitors?
If you register for an account on this website, you will need to provide us with certain personal information such as your full name, contact details, and, if applicable, payment details.
If you contact our Customer Services team, we will need your name and contact details as well as full details of your query.
Sometimes we obtain additional information about you from other reputable data sources. The data these companies might hold about you has been collected from publicly available records, such as the electoral roll, or from other sources where you have agreed for your information to be shared with third parties.
We may check our database of registered users against the information they hold on their systems to see if there are any matched individuals. If there is a match, we can collect and store some of this additional information (which may include information pertaining to your lifestyle and interests) in our database and use it to further enhance our understanding of the types of products and services you might be interested in.
We can also match your cookie data with this third party data and aggregate this data into interest-based segments or profiles which we use to develop our products and services or serve you more relevant advertising. Sometimes we share these segments with other publishers so they can show you advertising on their websites. We can also pool these segments with those from other publishers so that advertisements can be shown across multiple websites to readers whilst limiting the number of times you see the ads.
We can also access information from social media activity such as when you ‘like’ this website or share content or follow us on Twitter. When you sign in to this website using social media you grant permission to the social network to share some of your details with us. Depending on the network this will include basic account information such as name, email address, date of birth and any other details you choose to share according to your particular social media account settings.
For what purposes do we use this data?
Verifying your identity (for example when you return to this website and have already logged in).
Personalising the advertising you see on this website so that it is more relevant to you.
Personalising the advertising you see on other publisher websites whilst limiting the number of times you see the advertisements.
Improving the design and style of this website.
Informing you about products, services or promotional offers that you might find interesting if you have chosen to receive these types of communications.
Sending you service messages about your account registration, for example, if you have clicked a password reset link. This could be via email, overlay on the website or push notification.
Communicating (and personalising such communication) with you through our newsletters, but only those you have consented to receive.
Compiling customer reviews.
Conducting market research.
Dealing with any query or complaint you submit to our customer services team.
Sending you push notifications from our apps.
We also log and use information about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to this website.
What is our legal basis for processing your personal data?
We will only use your personal data for advertising and marketing, personalisation of content and services, analytical purposes if we have your specific consent to do so. This includes the use of data provided by you and our partners for profiling purposes in order to generate revenue from you so we can improve our products and services.
The legitimate interest pursued by us to analyse our website traffic in order to maintain the service provided by this website, for example, monitoring successful page loads or error messages.
How can you access and update your personal information?
If you are a registered user, you can update your personal information by signing in to your account. In all other cases, please contact us.
You can ask for a copy of the personal information we may hold about you or for your data to be deleted by contacting us.
How long do we keep your personal information for?
We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected.
Who will we share your personal information with?
We may disclose your personal information to our sister companies Independent Digital News and Media Limited and Evening Standard Limited as we operate a single group known as ESI Media.
Advertisers and advertising networks sometimes require data to select and serve relevant advertisements to you and others. They can collect cookie data but this cannot be used to identify you personally. We may provide them with aggregate cookie information about our users with certain attributes. We may also use such aggregate information to help advertisers reach the kind of audience they want to target.
We share cookie data with other publishers via a secure data management platform when advertising campaigns are served across multiple news websites. These publisher partners are not able to access this data themselves, only serve the advertisements across their own websites to readers whose cookie data form part of the selected advertising segments.
We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies’ lawful requests for information.
Your personal details may be shared with third party organisations we have contracted to provide services to us which include processing data.
We may also have to release information due to a legal requirement.
Will your data be sent overseas?
As you will know, the internet does not recognise national boundaries. Services on the net are accessible globally so collection and transmission of personal data is not always confined to one country.
You should be aware that by using this website and those of our partners or any website we link through to, your personal data may be processed in or transferred to other countries, the USA for example, and you agree to your personal data being transferred or processed in this way.
Your personal data will only be stored or transferred in accordance with safeguards that have been approved by the relevant regulatory body.
Right of access – you have the right to request a copy of the data that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – you can ask for us to restrict the way we process your data.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to our processing your data where we are relying on a legitimate interest in order to process it.
Right to withdraw your consent – you have the right to withdraw your consent at any time.
Please note that these rights are not absolute and certain exemptions apply.
Exercising your rights, asking questions and raising concerns:
You may lodge a complaint directly with the supervisory authority or our Data Protection Officer using the contact information set out below.
Supervisory Authority Contact Details
Information Commissioner’s Office
Wycliffe House, Water Lane
SK9 5AF, United Kingdom
0303 123 1113
Data Protection Officer (DPO)
Privacy Crowd Ltd
92 New Cavendish Street
London, W1W 6XJ
What are cookies?
For almost any website to work properly, it needs to collect certain basic information on its users. To do this, a website will create files known as cookies – which are small text files – on its users’ computers. These cookies are designed to allow the website to recognise its users on subsequent visits or to authorise other designated websites to recognise these users for a particular purpose.
Cookies do a lot of different jobs which make your experience of the Internet much smoother and more interactive. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages more efficiently. They also help ensure that the advertisements that you see online are more relevant to you and your interests. Some data collected is designed to detect browsing patterns and approximate geographical location to improve the user experience.
We collect a number of cookies from our users for various reasons, not least to track our own performance – but also to let us serve you content tailored to your own specifications, hopefully improving your overall experience of this website. Amongst other things, the cookies we use allow users to register, to make comments, allow us to calculate how many visitors we have and how long they stay on our site.
We believe that your experience of the site would be adversely affected if you opted out of the cookies we use.
What types of cookie are there and which ones do we use?
There are two types of cookies:
Persistent cookies remain on a user’s device for a set period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies are temporary. They allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Once you close the browser, all session cookies are deleted.
Cookies also have, broadly speaking, four different functions and can be categorised as follows: ‘strictly necessary’ cookies, ‘performance’ cookies, ‘functionality’ cookies and ‘targeting’ or ‘advertising’ cookies.
Strictly necessary cookies are essential to navigate around a website and use its features. Without them, you wouldn’t be able to use basic services like registration or shopping baskets. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the Internet. Examples of how we use ‘strictly necessary’ cookies include:
Setting unique identifiers for each unique visitor, so website numbers can be analysed.
Allowing you to sign in to this website as a registered user.
Performance cookies collect data for statistical purposes on how visitors use a website, they don’t contain personal information such as names and email addresses and are used to improve your user experience of a website.
Here are some examples of how we use performance cookies:
Gathering data about visits to this website, including numbers of visitors and visits, length of time spent on the website, pages clicked on or where visitors have come from.
For comparison with other websites using data collected by industry-accepted measurement and research companies.
Information supplied by performance cookies helps us to understand how you use this website; for example, whether or not you have visited before, what you looked at or clicked on and how you found us. We can then use this data to help improve our services. We generally use independent analytics companies to perform these services for us and when this is the case, these cookies may be set by a third party company (third-party cookies).
Functionality cookies allow users to customise how a website looks for them: they can remember usernames, language preferences and regions and can be used to provide more personal services like local weather reports and traffic news.
Here are some examples of how we use functionality cookies:
Storing your user preferences on your account page.
Remembering if you’ve been to this website before so that messages intended for first-time users are not displayed to you.
Advertising and targeting cookies are used to deliver advertisements more relevant to you but can also limit the number of times you see an advertisement and be used to chart the effectiveness of an ad campaign by tracking users’ clicks. They can also provide security in transactions. They are usually placed by third-party advertising networks with a website operator’s permission but can be placed by the operator themselves. They can remember that you have visited a website, and this information can be shared with other organisations, including other advertisers. They cannot determine who you are though as the data collected is never linked to your profile.
The two main ways we use advertising and targeting cookies are set out below:
Interest-based advertising (or online behavioural advertising) is where cookies are placed on your device by our third party service providers which remember your web browsing activity and group together your interests in order to provide you with targeted advertisements which are more relevant to you when you visit this website. Your previous web browsing activity can also be used to infer things about you, such as your demographics (age, gender etc.). This information may also be used to make the advertising on this website more relevant to you.
‘Retargeting’ is a form of interest-based advertising that enables our advertising partners to show you advertisements selected based on your online browsing activity away from this website. This allows companies to advertise to people who previously visited their website. These cookies will usually be placed on your device by third-party advertising networks and we have listed the main third-party networks we work with below.
Without these cookies, online advertisements you encounter will be less relevant to you and your interests.
How do I control my cookies?
You should be aware that any preferences will be lost if you delete all cookies and many websites will not work properly or you will lose some functionality. We do not recommend turning cookies off when using our website for these reasons.
Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally, you have the option to see what cookies you’ve got and delete them individually, block third-party cookies or cookies from particular sites, accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings.
If you would like to change your data preferences on this website please manage your cookies
Managing performance cookies
It is possible to opt out of having your anonymised browsing activity within websites recorded by performance cookies.
This website typically uses the following companies (subject to change) and you can opt out of their cookies by visiting their respective websites and clicking on the relevant links.
Please bear in mind, however, that by not allowing performance cookies, this prevents us from being able to learn what people like or don’t like about our website so that we can make it better.
Managing advertising cookies
Please note that if you want to opt out from receiving targeted advertising, this does not mean that you will receive less advertising when you use our website. This just means that the advertising you see will not be as customised to you.
If you would like to change your data preferences on this website please manage your cookies.
You can visit the Internet Advertising Bureau’s consumer advice website - this will give you a list of all cookies that are currently set on your device and how to opt out of each of them. Please note that this list will contain more networks than just found on this website.
We have also set out links below to some of the specific partners we typically work with (subject to change) who set cookies on our websites, and therefore on your computer, each of which have instructions on their respective websites as to how to opt out of their cookies.
If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.